Need help? We pride ourselves on timely, reliable, customer service.

 

SUPPORT


Please check the FAQ or contact us with questions about product support and order-related issues. If you are a student or alumni from a partner school or association and need assistance, please contact your career service office.

 

For schools, universities and career centers using the GradLeaders Career Center platform:

support@gradleaders.com

If you require a training session, please contact support@gradleaders.com to schedule a call with a Customer Relationship Manager.

For schools, universities and career centers using the CSO System and employers using CSO Connect:

support@gradleaders.com

614.791.9000 Choose Option 1, then Option 1

International Toll-Free:

UK: 0.800.680.0602
Mexico: 01.800.681.6733
Colombia: 01.800.710.2044

For recruiters and employers using GradLeaders Recruiting:

employers@gradleaders.com
614.791.9000 Choose Option 1, then Option 3 


For recruiters and employers using GradLeaders MultiPost:

employers@gradleaders.com
614.791.9000 Choose Option 1, then Option 2

For career centers and institutional researchers using The Outcomes Survey:

support@theoutcomessurvey.com
614.791.9000 Choose Option 1, then Option 4

or visit: TheOutcomesSurvey.com

 

SUPPORT HOURS


GradLeaders Career Center, GradLeaders Recruiting, and The Outcomes Survey:  Monday - Friday | 8 a.m. to 5 p.m. EST 

CSO System and CSO Connect:  Monday - Friday | 7 a.m. to 5 p.m. CST

GradLeaders offices are closed in observation of the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day (July 4)
  • Labor Day
  • Thanksgiving Day
  • Friday after Thanksgiving 
  • Christmas Day

Servers are monitored by the Technical Team on all days, including weekends and holidays.

© GradLeaders 2020